Expired, cancelled and withdrawn listings
Expired, cancelled and withdrawn listings are three different situations, and only two of them may be called. These answers cover what to say on the first call to an expired owner, what changes when the owner cancelled, why a withdrawn listing is left alone, and how to answer an owner who says the last agent did nothing.
3 answers, reviewed and approved by Grant Freer and Gia Freer, licensed Florida real estate brokers. Updated October 26, 2026.
What do I say when an expired seller says the last agent did nothing?When an expired seller says the last agent did nothing, do not agree and do not defend. Ask what got in the way, then offer a plan they can compare.What do I say to an owner whose listing just expired?Say who you are, ask one honest question about what happened, get where, when and why, then ask for the appointment and ask again after a no.What is the difference between an expired, cancelled and withdrawn listing?Expired, cancelled and withdrawn are not the same call. Here is what each status means and what changes when you dial.
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A prospect who sounds real raises this exact moment. Ten minutes, in the browser, no account. The scorecard tells you the one thing to fix.