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When the owner says "just send me information"

When an owner says "just send me information," agree to send it, and make it about them. Ask what would actually be useful for their situation, and confirm how they want to receive it. Then ask when it would suit them to go over it together. Information sent with a purpose and a time leads to a second conversation.

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  • Look, I'm in the middle of something right now.
  • Why don't you just send me some information, and I'll take a look when I can.
  • Oh, sure, no problem at all.
  • What's your email? I'll send over my brochure today.
  • Thanks so much for your time, have a great day.
  • After every practice call, your card arrives: what worked, and the one thing to fix.
  • The call trains four moves. Agree, because their request is reasonable.
  • Make it about them: ask what would actually be useful.
  • Ask permission and the format.
  • Then set a time to go over it, with two short times that suit them.
  • A brochure about you, sent without a time to follow up, becomes one more envelope.
  • Information about their situation, sent with a purpose and a time,
  • leads to a second conversation.
  • Practice it until it sounds like you.
  • Each call runs as long as the conversation needs,
  • and you can make as many as you want.
  • Practice free at 10before10.com/try.

Drafted with AI by the 10before10 team, reviewed and approved by Grant Freer and Gia Freer, licensed Florida real estate brokers. Updated October 25, 2026. También en español.

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Call path for "When the owner says "just send me information"": What is really being said: Send me information" can mean three different things; The shape of a good answer: Their request is reasonable; What not to do: Do not send a brochure about yourself; When the owner will not say what would help: That is an answer too; How to practice it: Information is not the next step.

What is really being said

"Send me information" can mean three different things. A polite way to end the call. A real wish to read before talking.

Or a test of whether you will send something generic. A packet about you answers none of them. Information about their situation answers all three.

Hey Ten™What do I say to "we're going to relist with the same agent"?Practice it now

The shape of a good answer

  1. Agree. Their request is reasonable. Say yes to it.
  2. Make it about them. Ask what would actually be useful: the homes that sold near them, what their timing would look like, what selling would involve for their situation.
  3. Ask permission and the format. How they would like to receive it, and confirm the details on the call.
  4. Set a time to go over it. Offer two short times that suit them, and include anyone else who would want to see it.
  5. Send what you promised, when you promised. Then call at the time you agreed.

Keep the next step small. A ten-minute call to go over what you sent asks less of them than a meeting, and it keeps the conversation going.

What not to do

Do not send a brochure about yourself. Do not send it without a time to follow up, or it becomes one more envelope. Do not push for a meeting in the same breath as their request.

And do not email anyone who has not said yes to it.

When the owner will not say what would help

That is an answer too. An owner who will not name one thing they want to know is usually telling you the call is over. Send the information and ask for a short appointment to go through it together, with two days and times.

If they said not yet, the page on following up after a not yet covers what comes next.

How to practice it

Have a partner say it four ways: as a quick exit, as a genuine request, as a test, and as a request that comes with a spouse who decides. Your goal each time is the same: one useful question, permission, and a time to talk again.

Information is not the next step. The conversation about it is.

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Honest answers

What do you say when a seller says "just send me information"?Agree, then ask one question that makes the information about them, such as what they would want to know first about their own situation. Confirm how they want it sent and that you have their permission. Then offer two times to go over it together. Ten minutes on the phone is a smaller yes than a meeting.
Is "send me information" a brush-off?Sometimes it is a polite way to end the call. Sometimes it is a real request from an owner who likes to read before they talk. You find out by asking what would help. An owner who answers is interested. An owner who will not say is usually telling you the call is over, and that is fine.
Can I email an owner after a prospecting call?Only with their permission, and following the email and calling rules that apply to you. Ask how they would like to receive it and confirm the address on the call. This is not legal advice; your broker can tell you the policy in your office.
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Practice this moment

Make one practice call. See your card.

A prospect who sounds real raises this exact moment. Ten minutes, in the browser, no account. The scorecard tells you the one thing to fix.

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